My blog just went down…

I just found out my website was down, and reported to the webhosting company. After I sent out the email, I received 3 emails, 2 claimed that they can browse the website.
Here’s the reply from the sales team
“We can browse both websites without problems. See enclosed printscreen.”

And here’s the reply from the domain team (technical team,I suppose)
“Both websites http://just-thor.com/ and http://bobokow.com/ are working fine at our side. Please check again.”

But I still can’t open the website on my site. I even asked a friend of mine which was at another location to test and still failed. Hence I replied an email.

“Sir/Madam,
Attached with the error page. I am glad its working on your side, but I am not browsing at your side,so please fix it.”

ps. site was up one hour later I replied the email. Thank you for the hardwork.